It’s hard to know if Standard & Poor’s believed its Friday-night downgrade of the US credit rating was a routine action or something unusual.  After all, the agency had warned about the risks of a downgrade, and many in the market believed it was possible, if not likely.   And it announced the decision in the […]

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Not long ago, I read Life, by Keith Richards. Sure, he’s known around the world as the lead guitarist for the Rolling Stones, but I’d add him to the pantheon of business-management gurus. Surprised? Don’t be. Richards’s life is filled with examples of the kind of behavior that people and organizations should do to be […]

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Here are some quick observations on social media compliance issues for financial services firms, following a workshop I attended yesterday at BDI.  There were great insights and lively discussions. First, adoption of social media by financial services firms is still in its early stages, but it’s growing.  Since FINRA issued regulatory guidance in January 2010, […]

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I am happy to report that our business continues to grow.  In recent months, we have helped clients use communications take risk to reach their goals and to manage risk when faced with the unexpected.  Notable assignments included: Leading a message-development program for top officials of an industry association facing legislative challenges at the state […]

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