It’s been a rough few days for Arthur Sulzberger, Jr., the publisher of the New York Times. Firing Jill Abramson unleashed a torrent of ugly press coverage, and Mr. Sulzberger soon was cited as a case study in “poor management and worse communications.” So it might be a surprise to hear he actually did several […]
Give Tim Armstrong credit for doing what President Obama could not. In just one day he managed to humanize the healthcare debate and make it topic number one in nearly everyone’s conversation.
Sometimes the best communication strategy is to say you’ve won and move on. That’s just what the Obama administration did, announcing on Sunday that the federal healthcare website was working well for “the vast majority” of users. The strategy worked brilliantly. Here’s why.
Metro-North, New York’s commuter railroad, has for years shuttled its cargo in unglamorous but reliable fashion between New York City and its northern suburbs. That was until a power failure halted service for more than a week, creating scores of angry passengers and ugly headlines. The company has struggled to explain the cause of the […]
The kind folks at Fox Business invited me to join their conversation about Nasdaq’s response to its trading blackout and the performance of CEO Bob Greifeld: via Fox
It has been quite a week for apologies. Hedge fund supremo Bill Ackman expressed regret over his money-losing bet on J.C. Penney. Dan Doctoroff, CEO of Bloomberg, released the results of an independent review of its data security and editorial practices and pledged steps to strengthen both. But when it came to the week’s biggest […]
News and data giant Bloomberg LP deserves high marks for a thorough and candid report on its data security and editorial practices – and for the way it was communicated.
It’s never easy to fire the CEO, especially if he’s been in the big chair for many years, like George Zimmer of Men’s Wearhouse. But if you’re going to do it, you need sound reasons – and you need to say what they are. The company’s board is learning that lesson the hard way.
The Bloomberg terminal-peeping scandal is rich in irony. It has launched a media feeding-frenzy that could run for a while – and prove difficult for the company to manage.
For Microsoft, giving the Financial Times an exclusive interview with a senior executive to discuss Windows 8 must have seemed like a good idea at first. Then the story appeared.