08
Sep
2011
A look back at 6 lessons in crisis communication from 9/11
Categories: Financial Services, Taking & Managing Risk
Like many people, I have been thinking about the events of September 11, 2001, as the tenth anniversary approaches. This article from the New York Times earlier this week focused on the media’s efforts to cover the anniversary with sensitivity, and it called to mind some remarks I gave about the media’s conduct in the immediate aftermath of the tragedy.
In February 2002, just a few months after the attack, I had a chance to reflect on the lessons of 9/11 at a meeting of the Public Relations Society of New York. ...
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