03
Oct
2013
The Short-Lived Joy of Blaming Someone Else
Categories: Crisis
Metro-North, New York’s commuter railroad, has for years shuttled its cargo in unglamorous but reliable fashion between New York City and its northern suburbs. That was until a power failure halted service for more than a week, creating scores of angry passengers and ugly headlines. The company has struggled to explain the cause of the problem but recently unveiled the answer: It blamed someone else.
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